Dubai, UAE: Emirates Post Group (EPG) said it has launched its internationally benchmarked Egrab customer service training programme. The launch came alongside Abu Dhabi University Knowledge Group (ADUKG),
The company said that it has welcomed 20 of its most talented Emirati staff to the opening day of the specialised programme, which aims to further develop their customer service skills to world-class standards.
Participants were selected from across EPG’s UAE Postal Areas. They had to go through a rigorous selection process to be part of the programme. They will now progress through six comprehensive customer service modules that will focus on critical skills and knowledge.
The selection process was designed to select the most convenient candidates through an objective assessment of skills and competencies. This was based on aspects such as a profiling assessment, results of performance appraisals, and a candidate’s level of qualifications.
The course will take participants through six modules from the world’s leading customer service training body, the company said in a statement. The groups will study ‘Leading Empowered Teams’, ‘Feelings’, ‘Empowerment’, ‘Speed’, ‘Loyal for Life’, and ‘Handling Irate Customers’. These courses, the company said they cover some of the most crucial customer service skills, as well as providing plenty of opportunities to practice new skills through role-play and group activities.
© Gulf News
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